Refund policy

We at Rural Treasures, work tirelessly to provide you with the best quality products.

Please keep in mind that because our products are natural, unprocessed and preservative free, each batch is unique. Dissimilarities in colour, taste, texture and odour may exist due to the season and geographic conditions during the time of production, and are not indicators of spoilage.

However, on the off chance that you receive a damaged product, kindly report the damage within 48 hours of the date of delivery and we will send a replacement or initiate a refund as per your request. Damages include physical damage to the packaging or expired product.

Send us an email at sales@ruraltreasures.org with your order number, invoice and a picture/pictures of the damaged product. You can call us on +91-8879937950 for further assistance and queries.

Replacements/refunds will be processed within 7 business days after due investigation.

Cancellation Policy

Once an order is successfully placed, it cannot be cancelled/exchanged and no refunds will be made.